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Frequently Asked Questions
Product Information & Care
Yes, our fabrics are best maintained by washing on delicate cycle with cold water and mild detergent. Hang dry to avoid shrinkage. Do not tumble dry.
Yes. First remove the fabric cover and inner liner as soon as possible. Then, apply a dry cloth to blot the affected area, pressing down firmly to absorb as much liquid as possible. Finally, let the foam dry out completely before putting the covers back on.
- In the chair position, the Luna Lounger is 26” x 26” square and 52" high
- The throw pillows are 18" x 18"
Yes, however the Luna Lounger is not designed to be waterproof and direct sunlight will fade the fabric.
- Cushion: The inner cushion of the Luna Lounger is made of Certipur-US foam.
- Inner Fabric Liner: The foam is lined with a cotton liner, which allows for easy removal of the outer fabric cover.
- Outer Fabric Cover: The fabric cover is made from GOTS certified, organic, 100% cotton canvas
- You can read more about our foam and canvas in our sustainability section here.
Shipping
No. Currently we only ship in United States.
Orders leave our warehouse in California within 1-2 business days and typically take 2-5 business days to arrive once shipped, depending on your location. You’ll receive a shipping confirmation email with a tracking number once your order ships.
Refunds & Retunrs
We have a 30-day return policy for unopened and unused Luna Loungers, which means you have 30 days after receiving your item to request a return.
To be eligible for a return and full refund, your item must be in the same condition that you received it. Specifically, the Luna Lounger foam must still be wrapped up in the box. Fabric covers, liners, or pillows must remain in the original plastic interior bag.
We cannot return foam which has been opened and no longer in its shipping form of compressed foam.
To initiate a return, navigate to your account or order status page, locate the order, and click "Request Return," filling in details like item and reason. If approved, you'll receive an email with shipping instructions and a return label to print.
You can always contact us for any return question at hello@adastradesigns.com.